Refund & Return Policy – ORO

0 Shopping Cart

Refund and Returns Policy

How Our Return & Exchange Process Works

Return Period:

You can request a return within 14 days of purchase.

After 14 days, returns or exchanges are not accepted.

Return Conditions:

The item must be unused and in its original condition.
It must be in the original packaging.
Some items are non-returnable, such as:
- Pre-ordered items from the factory
- Items mishandled or damaged by the customer
- Items with opened or removed original packaging
Original receipt is required.
Do not send the product directly to the manufacturer.

Partial Refunds:

Items not in original condition, damaged, or missing parts (not due to our error).
Items returned after 14 days from delivery.

Refund Process:

Once we receive and inspect your return, you’ll get an email confirmation.
You’ll be notified if your refund is approved or rejected.
If approved, the refund will be applied to your original payment method within a few days.

Late or Missing Refunds:

First, check your bank account and credit card statement.
Then contact your bank or card provider.
If you still haven’t received the refund, email us at info@myoro.me.

Sale Items:

Only regular-priced items are refundable.
Sale items cannot be refunded.

Exchanges:

We replace items only if defective or damaged.
For exchanges, email us at info@myoro.me , and send the item to our shop.

Shipping Returns:

You are responsible for return shipping costs.
Shipping costs are non-refundable.
Refunds will have return shipping deducted.
For expensive items, consider trackable shipping or insurance.

Need Help?

For questions about refunds or returns, contact us at info@myoro.me ..